Terms & Conditions
TERMS AND CONDITIONS FOR VISITORS
This website ENG CAKE & EVENT GOURMET (“the Site”) is owned and operated by ENG CAKE & EVENT GOURMET (“us”, “our” or “we”).
The ENG CAKE & EVENT GOURMET is incorporated in England with food business registration Number PTF2MK-2GP6HT-T7G7CB__
This document is only available in English.
The following constitutes a legal agreement between a visitor (“you”) and us with respect to our website service, the terms of which are set out below. You must be at least 18 years of age to agree to and enter into this Agreement on your own behalf and to register for use of this Site. If you are under 18 but at least 15 years of age, you must present this Agreement to your parent or legal guardian. Children under the age of 15 may not register on this Site, and parents or legal guardians may not register on their behalf.
When registering on our Site or purchasing a Product, by checking the box indicating your acceptance of this Agreement, you represent that (i) you have read, understood and agree to be bound by this Agreement and (ii) you are at least 18 years old, either entering into this Agreement for yourself or entering into it on behalf of your child or a child in your legal care. If you are a parent or guardian entering this Agreement for the benefit of your child, please be aware that you are fully responsible for his or her use of this Site, including all legal liability that he or she may incur. Each registration is for a single user only. We do not permit you to share your user name or password with any other person nor with multiple users on a network. If you do not agree to (or cannot comply with) any of these terms and conditions, do not check the acceptance box when registering on our Site or purchasing a Product and do not attempt to access the Site.
Our Site is established to enable you to chose and purchase products from our Site (“Products) that we offer for sale online.
ACCESSING OUR SITE
Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Site without notice (see below). We will not be liable if for any reason our Site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our Site, or to our entire Site, to users who have registered with us.
TERMS & CONDITIONS FOR PURCHASE OF PRODUCTS
1. Our website service permits you to purchase our Products from this Site. These purchases can be made and are permitted strictly pursuant to the terms and conditions set out below.
2. Your order constitutes an offer to us to buy a Product. After placing an order, you will receive an email from us. This email is an Order Confirmation to notify you of the fact we have received and accepted your order. The Order Confirmation email will be accompanied by an invoice.
2.1 If you notice an error in the Order Confirmation you must notify us by telephone by 12pm the day before the order is due to be collected or delivered. For cheesecakes, pies and wedding cakes from our online range, you must notify us by telephone at least 48 hours before your order is due to be collected or delivered.
2.2 If you wish to cancel your order for any reason, you must notify us by 12pm by telephone the day before the order is due to be collected or delivered, if your order is under £100. If your order is over £100, you must notify us by telephone at least 48 hours before the order is due to be collected or delivered.
2.4 Your purchase order cannot be accepted until payment in full for the Products ordered has been received by us at which time a legally binding agreement on the terms set out herein will become effective.
PRICE & PAYMENT
3.1 The price to be paid by you for any Products will be as quoted on our Site except in cases of obvious error. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an invoice, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an incorrect pricing.
3.2 Our prices include VAT but exclude delivery costs, which will be added to the total amount due before completion of your order .
3.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an invoice.
3.4 Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will normally verify prices as part of our order confirmation procedures, so that where a Product’s correct price is less than our stated price, we will charge the lower amount when invoicing you. If a Product’s correct price is higher than the price stated on our Site, or we are no longer able to supply a particular Product for some reason, we will contact you by email to advise you and/or to obtain your confirmation that the amended price is acceptable.
AVAILABILITY, DELIVERY & COLLECTION
4.1 Online baking slots book up fast in advance and Next Day Delivery cannot be guaranteed to be always available if other customers have booked their order in advance for the day you require. To avoid disappointment booking as far in advance as possible is advised as our handmade products require time to prepare.
4.2 The Products ordered by you can only be delivered to the delivery address provided by you to us.
4.3 If for any reason you find yourself unable to collect your order, we will retain your ordered Products for collection by you for 24 hours.
4.4 If for any reason no one is present to receive delivery of the Products at the delivery address you have provided to us we will take the Products back and retain the same for 24 hours.
4.5 Free Delivery Promotion Terms and Conditions
4.5.1 Free standard delivery available on all orders of baked products over £45 placed on the website.
4.5.2 Delivery is available only within our delivery radius to selected Worcestershire.
4.5.3 Offer is for UK delivery only.
4.5.4 The offer is available for delivery of full-priced products and discounted products on our website.
4.5.6 The ENG CAKE & EVENT COURMET reserves the right to cancel this offer at any time and for any reason.